Leonard Gonzalez
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Articles
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How do I pause my next Inner Circle membership?
Yes, we know things come up, and right now may not be a good time to receive your monthly shipments. You can choose to pause your subscription for 1, 2, or 3 months directly from your member port...
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Can I Cancel My Order?
Yes, if you choose to cancel you can email us at support@fragrantjewels.com or give us a call at (855)550-1129. One of our customer care agents will gladly assist you with your request. We are avai...
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Update Subscription Ring Size
To adjust your Ring Size for your Inner Circle Membership Click Here and log into your FJ account under the My Subscription tab. For further assistance please email us support@fragrantjewel...
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How to Update the Ring Size for your Inner Circle Membership
1) Login into your online account or click this link 2) Once logged in click on the My Subscription tab 3) In the active subscription section click on the View Details tab in the ...
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Received a Damaged Bath Bomb?
If you receive your package and notice that one of your item(s) is broken or damaged, please do not hesitate to contact us at support@fragrantjewels.com. We apologize for any inconvenience and ...
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Where Can I find detailed Ingredients?
You can find a detailed ingredient breakdown on individual product pages under the "More Details" section. See image below for reference. When it comes to ingredients, we stay away from animal deri...
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How do I qualify for a Rare Collection?
In order to qualify, you will have to have received 3 subscription orders within the previous 3 months, including one in the last 30 days, and be an active Inner Circle member.
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How to Safely Retrieve your Jewel from the Candle
As your candle melts down, the jewelry pouch will slowly be revealed. Don’t be tempted to pull out the pouch too early! Patience is key to a safe and damage-free jewel retrieval. Once you can see...
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Received a Damaged Candle?
If you receive your package and notice that one of your item(s) is broken or damaged, please do not hesitate to contact us at support@fragrantjewels.com. We apologize for any inconvenience and wi...
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How do I claim my birthday reward?
Add your birthday under the 'Ways to Earn Points' section of the rewards page and on your birthday we will automatically add birthday bonus points directly into your account! Gold customers will ...