Leonard Gonzalez
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Order Status / How can I track my package?
To check the status of your order, Click Here Please be sure to have your order number and email address available, as it will be needed to check the status of your order. Note: Once your order...
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What are your shipping policies?
Our products are currently shipped by DHL Once an order is confirmed please allow up to 7-14 business days (not including the date of purchase, weekends, or holidays) for your order to be delivered...
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How do I sign up for a 6-month and 12-month prepaid membership?
Currently, we do not offer prepaid memberships. Make sure you’re signed up to receive email and text communications from Fragrant Jewels to learn about new features and opportunities to save on...
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My subscription order has just processed, can I cancel it?
We cannot cancel orders or payments that have already gone through. The system is fully automated and the warehouse is busy hand making your products and preparing your package for delivery.
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How do I cancel my Inner Circle membership?
We're sorry to see you go. For your convenience, we offer hassle-free cancelation directly from your member portal. Log in to your account here and click "Cancel Membership" to process your can...
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Can I update my subscription shipping address?
You can. To do so, log in to your account here. Under "Shipping address" click "edit" to enter an updated shipping address. All changes will apply to your upcoming order date, and not to an ord...
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Can I update my subscription payment method?
You can. To do so, log in to your account here. Under "Payment details" select "Add New" to add a new method of payment to your subscription or choose "Change" to select an alternative from you...
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Where is my monthly Inner Circle shipment?
You can check the status of your package here. If the tracking link does not provide an updated scan within 5-10 business days from the date you received the tracking number, and you see that you...
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I need help with the products in my Inner Circle monthly shipment.
We apologize for the inconvenience. Please select one of the following links listed below to redirect you to the correct article to assist you further. For a candle Issue, click here. For a bath ...
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How do I change my Inner Circle billing date?
You can change your billing date to today by logging into your member portal and choosing the "Get it Now" option. To select an alternate billing date other than today, you can request an update ...