For almost two years we have all been directly or indirectly affected by COVID-19. During this time, we have experienced challenges from increased lead times, shortages in raw materials, and more specifically, we have seen the following increases in costs related to the ongoing effects of COVID-19:
Shipping Costs: More than 40% increase in our cost to ship packages to our customers.
Transportation Costs: More than 500% increase in ocean freight costs for importing candle jars. A typical shipment for a 40’ Full Container Load (FCL) previously cost approximately $5,000 whereas that same container now costs $20,000 to $25,000.
Jewelry Costs: More than 20% increase in cost to design and produce our jewelry.
Raw Material Costs: We have experienced significant increases across the board for all the raw materials that we purchase to produce our finished products.
Labor Costs: Our final products are handmade in Los Angeles, CA and in order to retain our staff members and remain competitive in hiring, we have had to follow the market on wages, resulting in significant increases in labor costs.
What surprise is going to be in my December box?
To show our appreciation for the continued loyalty of our members, we will be including a free bonus collection ring in the December Inner Circle monthly box ($25 value).
The bonus ring included will be a surprise collection ring from any Fragrant Jewels collection.
How can I contact support?
You can contact our Customer Care Team by emailing firstname.lastname@example.org.
If you're an Inner Circle subscription member you can reach support be emailing email@example.com.