My Ring is the Incorrect Size

We apologize for the inconvenience. If you received a Ring with the incorrect size or there is a size discrepancy from what is listed on the tag, we are happy to assist you in resolving this issue. Please email our customer service at support@fragrantjewels.com.

To help us assist you better, please provide the following information in the email:

• Order #
• The name of the collection
• Images of the Ring Size discrepancy, Front and Back (Mandrel Maybe Needed)
• Image of the SKU Listed on the item pouch

**Please note that to qualify for a replacement, the appropriate images must be submitted and reported within the following days listed below:

• Rings within the bath bombs must be reported 14 days from the date of delivery confirmation
• Rings within the candles must be reported 30 days from the date of delivery confirmation

**Any claims submitted after the allowed time frame will not qualify for a replacement.

Limit on Replacements:  One free replacement per order for legitimate issues, such as wrong size or damaged ring.