We apologize for the inconvenience. If you received a Ring with the incorrect size or there is a size discrepancy from what is listed on the tag, we are happy to assist you in resolving this issue. Please email our customer service at firstname.lastname@example.org.
To help us assist you better, please provide the following information in the email:
- Order #
- The name of the collection
- Images of the Ring Size discrepancy, Front and Back (Mandrel Maybe Needed)
**Please note that to qualify for a replacement, the appropriate images must be submitted and reported within the following days listed below:
- Rings within the bath bombs must be reported 30 days from the date of delivery confirmation
- Rings within the candles must be reported 60 days from the date of delivery confirmation
**Any claims submitted after the allowed time frame will not qualify for a replacement.
If you have any questions or concerns, please do not hesitate to contact us.
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