I Have Not Received my Order

Once your order is confirmed, it will be forwarded to our fulfillment team for processing. The normal processing time is 2-5 business days from the time the order is placed. We will then create a shipping label for your package as soon as it is ready for pickup. A third-party courier will pick up the packages from our warehouse and scan/forward them to USPS/OnTrac.

If the tracking link does not provide an updated scan within 5-10 business days from the date you received the tracking number, and you see that you have provided the correct address upon ordering, please send an email to support@fragrantjewels.com and include your order number. Make sure to reach out to us within 14 days from the date the package has been shipped so we can check the whereabouts of your order.

** Please note that Missing Orders reported after 14 days of delivery confirmation may not qualify for a replacement.