If you receive your package and notice that one of your item(s) is broken or damaged, please do not hesitate to contact us at firstname.lastname@example.org. We apologize for any inconvenience and will do our best to resolve the issue as soon as possible.
When emailing us, kindly provide the following information:
- The order number
- The name of the item(s)
- 2-4 photos of the broken or damaged item, along with a brief description.
One of our friendly customer service agents will be happy to assist you with a replacement.
*** Please note that broken or damaged Rings must include 2-4 photos from multiple angles and must be reported within the following days (listed below) to qualify for a replacement.
- Ring within Bath Bombs - 30 Days from delivery confirmation
- Ring within Candles - 60 Days from delivery confirmation
All images submitted will be reviewed to determine the qualification for a replacement.
Please sign in to leave a comment.