Received a Damaged Ring?

If you receive your package and notice that one of your item(s) is broken or damaged, please do not hesitate to contact us at support@fragrantjewels.com. We apologize for any inconvenience and will do our best to resolve the issue as soon as possible.

When emailing us, kindly provide the following information:

• The order number
• The name of the item(s)
• 2-4 photos of the broken or damaged item, along with a brief description.

One of our friendly customer service agents will be happy to assist you with a replacement.

*** Please note that broken or damaged Rings must include 2-4 photos from multiple angles and must be reported within the following days (listed below) to qualify for a replacement.

All images submitted will be reviewed to determine the qualification for a replacement. 

• Ring within Bath Bombs - 14 Days from delivery confirmation
• Ring within Candles - 30 Days from delivery confirmation 
  
  

Limit on Replacements:  One free replacement per order for legitimate issues, such as wrong size or damaged ring.