I Received My Order But Missing an Item (s)

We apologize for any inconvenience caused. Kindly send an email to support@fragrantjewels.com or give us a call at (855)550-1129.

Our customer care agents are available Monday-Friday from 8am-4:30pm Pacific Time and will be able to assist you promptly.

To help us resolve the issue quickly, please provide the following details:

• Order #
• Photo of all items received within the order
• Name and Quantities of the Missing Item(s)

** Please note that replacements cannot be issued if no photos are submitted.

Additionally, issues with the order must be reported within 7 days from the date of delivery confirmation to qualify for a replacement.

We appreciate your cooperation and understanding.