What orders qualify for free shipping?
- If your order total is $65.00 or more, after the application of any discount code, shipping for your order is free.
- Inner Circle member free shipping benefit only applies to monthly Inner Circle shipments. Members can now add-on extra products to their monthly box with no added shipping fee!
If you believe that you have been billed in error, please notify our Customer Care Department immediately. If we do not hear from you within 30 days after such billing error first appears on any account statement, the billing will be deemed accepted by you for all purposes, including resolution of inquiries made by your credit card issuer. You are deemed to have released Company from all liabilities and claims of loss resulting from any error or discrepancy that is not reported to Company within thirty (30) days of its appearance on your credit card account statement.
What are your shipping policies?
Our products are currently shipped by FedEx. Once an order is confirmed please allow up to 7-14 business days (not including date of purchase, weekends, or holidays) for your order to be delivered. Your tracking number will be emailed to the email that you place on file once the order has been shipped.
Orders under $65.00 will be a Flat Rate of $7.95
Please be advised that shipments are not sent out on Saturdays, Sundays, or any Holidays. We do not guarantee arrival dates or times. We do not refund or credit shipping charges for any shipments. We currently only ship within the United States. These shipping policies are subject to change at any time without prior notice.
Where do we ship?
We ship within the continental US and Alaska and Hawaii.
When will my order ship?
Your order will be shipped from our warehouse within seven (7) business days following order confirmation.
How can I track my package?
Once your order has been shipped, you will receive an email with the tracking number. Simply go to www.fedex.com and track your package. It may take up to 24 hours before your tracking information is updated. We will ship to the address you designate with your order as your "shipping address". If FedEx reports that your package has been delivered to the address you provided, you are responsible for following up with the shipping company in the event that you do not receive your package. The customer care number for FedEx is 1-800-463-3339.